Ensuring efficiency and protecting company assets are the main priorities of managers in the digital world. With the excessive use of mobile phones for communication and business activities, it has become important to track a phone call. Keeping track of employee calls using apps like TheOneSpy can help managers increase Productivity and ensure policy compliance. Now, let’s discuss the advantages of phone tracker apps for tracking a phone call at the workplace.
The Importance of Workplace Call Tracking
Phone conversations are very essential to keep the business running efficiently, whether they are for client interactions or for internal discussions for departmental collaboration. However, unmonitored communication can put you in danger for several reasons, such as data breaches, productivity loss, or even legal liabilities. So, in this situation, call tracking is very helpful.
Here are some reasons why managers should consider using call monitoring software such as TheOneSpy to track a phone call at the workplace:
1. Ensuring Compliance with Company Policies
One of the main reasons for tracking a phone call in the workplace is to make sure that employees are following company policies. In several industries, such as business, healthcare, or customer care services, there are some strict rules that no data can be shared on the phone. Keeping track of phone calls helps managers ensure that the company’s confidential data is not shared inappropriately and employees are complying with the company policies. According to a Ponemon Institute study, 63% of data breach cases are seen due to employee negligence. So, call tracking helps to minimize this risk by helping managers keep tabs on what is being discussed over company devices.
2. Boosting Productivity
Call tracking can also help managers keep an eye on employees’ Productivity. By getting enough ability to track a phone call, managers can monitor how much time employees spend on work-related calls. Phone tracking becomes more essential for companies where employees work remotely to ensure that employees utilize their working hours effectively. According to a Career Builder study, 75% of employers spend at least two hours of the workday on their personal activities, such as phone calls and messages.
3. Improving Client Service
Tracking phone calls can offer valuable insights into how employees deal with customer inquiries. It is essential for companies that rely on client interactions, such as the sales department or customer care service department. Managers can determine the quality of interactions by reviewing call logs and recordings. This helps to ensure that the clients are receiving the best possible services. With the help of apps like TheOneSpy, companies can improve their client service and build strong relationships with their customers.
4. Preventing Data Leaks
Another important reason why it is significant to track a phone call is to protect data leaks. For companies that deal with sensitive information, such as law firms, healthcare companies, or tech companies, it is important to protect confidential data. Phone tracking can give quick alerts to managers about data breaches in real time, helping to reduce the risk of data loss or leaks. According to Symantec’s report in the United States, the average cost of a data breach is around $8.19 million. Apps such as TheOneSpy can help prevent such incidents by protecting the company’s confidential data.
How to Track a Phone Call in the Workplace
Now, let’s look at how managers can implement call tracking using tools like TheOneSpy.
Step 1: Install the App on Employee Devices
The first step is installing TheOneSpy on the company-issued devices that workers use for work. This app provides call tracking features such as call duration, call records, and real-time call monitoring.
Step 2: Configure Call Tracking Settings
After installing the app, managers can configure the app settings according to their needs. The app also helps managers to receive alerts when certain keywords are used during calls.
Step 3: Monitor Calls through the Dashboard
Once the app is configured, the managers can use all the features of TheOneSpy from the dashboard. This dashboard provides details about call logs, such as contact information, call duration, and time of call.
Call Tracking and Employee Trust
It’s important to use phone tracking apps such as TheOneSpy to track a phone call with transparency and trust. Employers should have a discussion about this app with the employees to ensure that this process is legal and does not affect their privacy. It’s very important to maintain a balance between monitoring and respecting employee’s privacy.